$ plans --compare

Plans.

Priced per user, per month. Every plan starts with a 30-day free trial for up to 100 users, with every module switched on.

$ basic

Basic

Up to 100 users. For schools, single-site offices and new IT teams.

$2.40per user
per month

Billed yearly. $3 if paid monthly.

Start 30-day free trial

Includes
Ticket Desk with email, WhatsApp, chat and portal
Self-Service Portal and knowledge base
Asset Vault with QR labels
Standard reports
Email support

most teams pick this$ pro

Pro

Up to 2,000 users. For multi-site companies, hospitals and plants.

$5.60per user
per month

Billed yearly. $7 if paid monthly.

Start 30-day free trial

Everything in Basic, plus
AI Ticket Resolver with guided fixes
Duplicate grouping into incidents
Licence Check with renewal alerts
SLA Watch with escalations and on-call
Microsoft 365 and Google Workspace sync

$ sudo

Sudo

Large companies and managed IT service providers.

$9.60per user
per month

Billed yearly. $12 if paid monthly.

Start 30-day free trial

Everything in Pro, plus
Many client companies under one login
IT Reports across clients
Single sign-on (SAML)
API and webhooks
Named onboarding engineer

Compare every module.

Module	basic	pro	sudo
Ticket Desk
Email, WhatsApp, chat and portal channels
Assignment rules and canned replies
Engineer seats	Unlimited	Unlimited	Unlimited
AI and self-service
Self-Service Portal and knowledge base
Verified self-service password help
AI Ticket Resolver guided fixes
Duplicate grouping into incidents
Assets and licences
Asset Vault with QR labels
Licence Check and renewal alerts
Microsoft 365 and Google Workspace sync
SLAs and reporting
SLA Watch, escalations and on-call
Standard reports and CSV export
Scheduled PDF reports
Reports across client companies
Administration
Users supported	Up to 100	Up to 2,000	No limit
Single sign-on (SAML)
API and webhooks
Support	Email	Email and chat	Named engineer

Billing questions.

01Who counts as a user?

A user is an employee your IT team supports, meaning anyone who can raise a ticket or has an asset assigned. Engineers, technicians and approvers are not counted.

02What happens after the 30-day trial?

You choose a plan and add billing details. If you do nothing, the workspace is paused, not deleted, and you can export your data for another 30 days.

03Can we change plans later?

Yes. Upgrades apply straight away. Downgrades apply from the next billing period.

04How does pricing work for managed service providers?

On the sudo plan you pay for the total users across all client companies you support, billed to your MSP account. Talk to the Support Line for volume pricing above 5,000 users.

05Which currencies can we pay in?

Plans are listed in US dollars. Indian customers can be invoiced in rupees with GST.

$ Start your 30-day
free trial.

--users 100--days 30--card none--modules all

Press enter to start free trialor ask the Support Line a question first