Every IT request in one queue, already sorted.
Email, WhatsApp, web chat and portal requests become the same kind of ticket, with category, priority and owner set by your rules before an engineer opens it.
What Ticket Desk does.
Four channels, one ticket
A WhatsApp voice note, a forwarded email and a portal form all land as tickets with the sender matched to their directory profile.
Categories that set themselves
Rules and the AI read the request and tag it: password, VPN, printer, hardware, access. Your team corrects it once and the desk learns.
Assignment rules by site and skill
Plant 2 printer tickets go to the Plant 2 technician. ERP issues go to the L2 engineer who owns ERP. Nobody picks from a pile.
Reply on the channel it came from
Engineers answer from the desk and the user gets the reply on WhatsApp or email, with the full thread kept in the ticket.
Internal notes and handovers
Private notes, @mentions and shift handover summaries so the evening engineer knows what the morning engineer tried.
Canned replies and macros
One click sends the standard answer, sets the status and adds the right tag. Common tickets close in seconds.
How it runs.
Arrives
Employee sends a message on any channel.
Matched
Sender, department, site and device are attached.
Sorted
Category and priority are set; duplicates are linked.
Owned
The right engineer gets it with an SLA timer running.
Designed for small IT teams carrying a big office.
- Views per role. L1 sees the queue, L2 sees escalations, the IT head sees risk.
- Bulk actions. Close, merge, reassign or retag dozens of tickets at once.
- Ticket links. Connect a ticket to an asset, a licence or an incident.
- CSV import. Bring open tickets from spreadsheets or your old tool.
- Working hours. Per-site calendars and holidays for accurate SLA clocks.
Ticket Desk questions.
01Can employees keep using WhatsApp?
02Do we need a new email address?
03How many engineers can use the desk?
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