A help centre employees open before they call IT.
Your knowledge base and request catalogue in one branded portal. Employees find the answer, reset their own password after verifying who they are, or order a laptop with the right approvals attached.
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What Self-Service Portal does.
Knowledge base
Short, searchable articles with screenshots. Start with 60 ready-made ones and edit them for your setup.
Request catalogue
New laptop, software access, shared folder, email on phone. Each item asks the right questions and routes to the right approver.
Verified password help
Users confirm their identity with a one-time code before resetting a password. No call to IT, no shared reset links.
Search that understands
Typing "wifi not working phone" finds the Wi-Fi article, even if the title says wireless.
Your brand, your address
Use your logo, colours and a help address like help.yourcompany.com.
Ticket status for users
Employees see where their request is and who owns it, so they stop sending "any update?" messages.
How it runs.
Searches
Employee types the problem in plain words.
Finds
Matching article or catalogue item appears.
Requests
Form collects details and approvals.
Tracks
Status updates arrive without chasing.
Catalogue items that save a back-and-forth.
- New joiner kit. Laptop, email, ERP login and access cards, approved by HR.
- Software access. Manager approval, then Licence Check confirms a free seat.
- Leaver return. Lists every asset assigned to the person for collection.
- Visitor Wi-Fi. Time-limited guest access with the host recorded.
- Repair request. Picks the device from the user’s own Asset Vault list.
Self-Service Portal questions.
01Do employees need a separate login?
02Can we hide articles from some departments?
03Does it work on phones?
$ Start your 30-day
free trial.